Privacy Policy

Summary

We collect account, business, inventory, technical and (when applicable) payment information to provide and improve our service. We do not sell your personal data. This document describes what we collect, how we use it, retention periods, and your rights.

1. Information We Collect

Account Information

Name, email, phone, business name, login credentials.

Business & Inventory Data

Product SKUs, stock levels, prices, images, suppliers, customers, purchase/sales records, tax and billing info.

Technical & Payment

IP address, device/browser info, usage analytics, cookies. Payment details are handled by payment providers — we do not store raw card data.

2. How We Use Your Information

• Provide and operate the inventory management service.
• Maintain and secure user accounts and settings.
• Process billing, invoices and subscription management.
• Send important notices (low-stock alerts, billing reminders, security notifications).
• Improve features and perform analytics to enhance the product.
• Prevent fraud and comply with legal obligations.

3. How We Protect Your Data

We use industry-standard technical and organizational measures including SSL/HTTPS, encrypted storage, access controls, regular security reviews, firewalls and secure backups. While we strive to protect your data, no system is 100% secure — we will notify you of any confirmed breaches as required by law.

4. Sharing & Third Parties

We never sell your data. We may share information with:

• Trusted service providers (hosting, payments, email, analytics) under strict contracts.
• Legal authorities when required by law, court order, or to protect our rights.

5. Data Retention

We retain data only as long as necessary to provide the service, comply with legal obligations, and for legitimate business purposes. When you delete your account we will remove your data within 30–90 days unless law requires longer retention.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of inaccurate data.
• Export your business/inventory data.
• Withdraw consent or restrict processing where applicable.

To exercise these rights, contact us at the address below.

7. Cookies & Tracking

We use cookies and similar technologies for sessions, security, analytics, and product improvements. You can disable cookies in your browser, but this may impact functionality.

8. Third-Party Links

Our service may link to external websites. We are not responsible for the privacy practices of third parties.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy here with a revised "19 Nov 2025" date.

11. Contact Us

For privacy requests, questions or concerns, contact:

Email: support@gravault.com

Website: https://gravault.com